Privacy Policy

This privacy policy explains what personal information Beanbay Pty Ltd trading as Stephen Chapman ICT Advisory ("we", "us", or "our") collects about you, how we may use or disclose your personal information, and how we store and protect it.

By accessing our website or engaging our services, you consent to your personal information being collected, used, and disclosed in accordance with this policy. If you do not agree with these terms, please do not use our website or services.

We are committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary to provide our services and operate our business. The types of personal information we may collect include:

• Your name, job title, and organisation
• Contact details including postal address, telephone number, and email address
• Information you provide when enquiring about or engaging our services
• Details of your requirements, preferences, and instructions relevant to advisory engagements
• Information submitted through our website contact form or booking system
• Communications exchanged with us by email, phone, or other means
• Technical data collected through your use of our website (see Cookies section below)

If you choose not to provide certain personal information, we may not be able to provide you with our services or respond to your enquiry.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide ICT advisory services and fulfil our engagements with clients
• To respond to your enquiries and communicate with you about our services
• To manage our client relationships and maintain accurate business records
• To schedule consultations and manage appointments through our booking system
• To improve the quality of our services and website
• To send you information about our services that may be of interest, where you have consented to receive such communications
• To comply with our legal and regulatory obligations
• To consider applications from individuals seeking to work with us

We will not use your personal information for any purpose that is unrelated to the above without first obtaining your consent.

3. Disclosure to Third Parties

We may engage external service providers and specialists to support the delivery of our services. Where this occurs, we take reasonable steps to ensure those parties handle your personal information appropriately and only use it for the purpose for which it was disclosed.

We may disclose your personal information to:

• Technology platforms and software providers we use to deliver and manage our services (such as booking systems, email platforms, and cloud storage providers)
• Professional advisors including accountants and legal practitioners, where necessary
• Regulatory authorities or law enforcement bodies, where required or authorised by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Cookies

Cookies are small pieces of data stored by your web browser when you visit a website. Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.

We use cookies for the following purposes:

• To remember your preferences and settings during your visit
• To gather aggregated, non-personally-identifiable data about website usage and traffic patterns
• To improve the performance and functionality of our website

Cookies used on our website are for internal management purposes only and are not used to identify you personally. Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

5. Security

We take the security of your personal information seriously. We implement reasonable physical, electronic, and procedural safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Access to personal information is restricted to individuals who need it to perform their role in connection with our services. We regularly review our information security practices to maintain appropriate protections.

Please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have any concerns about the security of information you have provided to us, please contact us.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe. In some circumstances, we may decline a request for access or correction as permitted by the Privacy Act 1988 (Cth), in which case we will provide written reasons for our decision.

We do not charge a fee for making an access or correction request, though we may charge a reasonable fee to cover the cost of providing access in certain circumstances.

7. Links to External Websites

Our website may contain links to external websites operated by third parties. These links are provided for your convenience and do not indicate endorsement of those websites or their content. We are not responsible for the privacy practices or content of any external websites, and we encourage you to review the privacy policies of any third-party sites you visit.

8. Complaints

If you believe we have breached the Australian Privacy Principles or this privacy policy, you are entitled to make a complaint. Please contact us in the first instance using the details below and we will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. We encourage you to review this policy periodically. The date at the top of this page indicates when the policy was last revised.

Continued use of our website or services following any update constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the handling of your personal information, please contact us: